Some people use it to pay rent or other larger bills. Zelle is designed to make it easy to give $20 or $40 to a friend to pay an IOU after you have lunch together. It was created to make sure big banks didn’t lose this side of the banking business to new payment companies like Venmo, popular with young consumers.Ĭan I use Zelle for anything? No. banks, including biggies like Bank of America and Chase. What is Zelle? A relatively new person to person payment system backed by hundreds of U.S. I look forward to the day I take this page down as it’s no longer necessary. Also, if you’ve managed to get a refund using a technique I don’t mention, please email me and I’ll add your experience to this page. If not, feel free to email me and I’ll try to offer additional help. Hopefully these tips are self-service and your bank will come to its senses with a little extra prodding. It’s FAQ style: Skip ahead to what you need. To better handle all these emails, I’m creating this page to be an ongoing resource for victims as this crime progresses. On many occasions, far more than I’ve written about on this site, I’ve essentially performed free customer service for these banks, forwarding on emails and helping consumers get refunds. Their stories are heartbreaking and maddening (like this one!). That means desperate victims who’ve just been robbed, and then rejected by their bank, find my stories and email me looking for help. I’ve been writing about fraud at Zelle - and the mishandling of Zelle fraud claims by big banks - for more than a year now, so if you search for Zelle and fraud on Google, my stories come up. If you’ve landed on this page, you are probably in a bit of shock that your bank account could be drained by a criminal and your bank doesn’t seem to care, or think you are entitled to a “refund.” In many cases, you are - you just haven’t talked to the right person yet.
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